Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website, served by Marlow Sports Therapy and outlines the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national & EU laws and requirements for user privacy.

Online & Credit Card Payments

We use third party software (Acuity Scheduling, PayPal & Square)  to accept and facilitate online and/or card payments;  you can request which system your data maybe stored on at any time.    When paying by credit/debit card sensitive details could be held securely on their respective systems.  Access to any electronically stored personal data via internet portals or Hard Drives on Marlow Sports Therapy IT systems is password protected and encrypted.  Further details of 3rd party policies can be found in the links below.

Use of Cookies

This website uses cookies to better the users experience while visiting the website.  No personal information is stored, saved or collected when browsing the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy below for further information.

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998 and EU General Data Protection Regulation (GDPR) 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously used the services the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with EU GDPR 2018.  No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website.  Under the GDPR and the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated unsubscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (website addresses). Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Further Information

Square Inc: https://squareup.com/gb/en/legal/general/privacy-no-account

EU General Data Protection Regulation (GDPR) 2018 https://www.eugdpr.org/eugdpr.org.html

Data Protection Act 1998 http://www.legislation.gov.uk/ukpga/1998/29/contents

Privacy and Electronic Communications Regulations 2003  http://www.legislation.gov.uk/uksi/2003/2426/contents/made

Privacy and Electronic Communications Regulations 2003 – The Guide   https://ico.org.uk/for-organisations/guide-to-pecr/

Google Privacy Policy  https://policies.google.com/privacy

Twitter Privacy Policy   http://twitter.com/privacy

Facebook Privacy Policy    http://www.facebook.com/about/privacy/

PayPal Privacy Policy https://www.paypal.com/en/webapps/mpp/ua/privacy-full

Stripe Privacy Policy https://stripe.com/gb/privacy

iZettle Privacy Policy https://www.izettle.com/gb/privacy-policy

Acuity Scheduling Privacy Policy  https://acuityscheduling.com/privacy.php

Google Privacy Policy https://google.com/privacy

Mailchimp Privacy Policy https://mailchimp.com/legal

Privacy Policy v1.3 2018.  Marlow Sports Therapy, 2nd floor, 42 High Street, Marlow, Bucks, SL7 1AW

TERMS OF USE

Website Terms and Conditions of Use

1. Our Terms

A. These Terms explain how you may use this website (the Site).

B. References in these Terms to the Site includes the following websites and all associated subdomains and web pages:

www.marlowsportstherapy.com

C. You should read these Terms carefully before using the Site.

D. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.

E. If you do not agree with or accept any of these Terms, you should stop using the Site immediately.

F. If you have any questions about the Site, please contact us by using the following e-mail address: mark@marlowsportstherapy.com. Alternatively you make contact us by telephone using the following number: 01628941751.

G. Calls will be answered at the following times:

Mon – Fri 1000 – 1700

We may record calls for quality and training purposes.

H.

I. Definitions:

I. “Content” means any text, images, video, audio or other multimedia content, software or other information or material submitted to or on the Site;

II. “Terms” means these terms and conditions of use as updated from time to time;

III. “Intellectual property rights” means rights such as copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world);

IV. “Unwanted Submission” has the meaning given to it in the section entitled “submitting information to the site”;

V. “Cookie policy” means the policy (https://marlowsportstherapy.com/privacy-policy/), which governs how we use cookies in the Site;

VI. “Online terms and conditions of sale” means the terms and conditions (https://marlowsportstherapy.com/privacy-policy/), which will apply to you ordering goods, services and/or digital content using the Site;

VII. “Privacy policy” means the policy (https://marlowsportstherapy.com/privacy-policy/), which governs how we process any personal data collected from you;

VIII. “Site” means the following websites and all associated subdomains and web pages:

www.marlowsportstherapy.com;

IX. “We, us or our” means MARLOW SPORTS THERAPY whose office is at:

2nd floor, 42 High Street, MARLOW, Bucks, UK, SL7 2TF

References to us in these Terms also includes any group companies which we may have from time to time;

X. “You or your” means the person accessing or using the Site or its Content.

J. We are a member of the following association(s):

Sports Therapy Organisation, No: 38897231
Complementary and Natural Healthcare Council No: 0030-H14

(hereafter our “Associations”)

K. Your use of the Site means that you must also comply (where applicable) with our:

I. Online terms and conditions of sale

II. Privacy policy

III. Cookie policy

L. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

2. Using the Site

A. The Site is for your personal, non-commercial and non-exclusive use only. As long as you comply with these Terms of Use MARLOW SPORTS THERAPY grants you a personal, non-exclusive, non-transferable, and non-commercial limited privilege to enter and use the Site.

B. You may not use any “page-scraper”, “robot”, “spider”, “deep-link” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, copy, acquire, or monitor any part of the Site, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site.

C. You may not attempt to gain unauthorised access to any part or feature of the Site, or any other systems or networks connected to the Site or to any of our servers, or to any of the services offered on or through the Site, by password “mining”, hacking or any other illegitimate means.

D. You may not scan, probe or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site.

E. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Site, or any other customer of ours, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.

F. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or our systems or networks, or any systems or networks connected to the Site.

G. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.

H. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to us on or through the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity.

I. You may not use the Site or any Content for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes our rights or those of others.

J. The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.

K. You agree that you are solely responsible for:

I. all costs and expenses you may incur in relation to your use of the Site; and

II. keeping your password and any other account details which may be necessary or required confidential.

L. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at mark@marlowsportstherapy.com.

M. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.

3. Ownership, use and intellectual property rights

A. This Site and all intellectual property rights in it, including but not limited to any Content, are owned by us, our licensors or both (as applicable). We and our licensors reserve all of our and their rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and free to use them as we and they see fit.

B. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to lawfully access the Site as intended and authorized by us. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.

C. Trade marks:

I. The following are our trademarks:

STO, CNHC, Google ratings, Facebook ratings

Other trade marks and trade names may also be used on this Site. The use of any trade marks on the Site is strictly prohibited unless you have our prior written permission.

4. Submitting information to the Site

A. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us. We therefore cannot guarantee that it will be kept confidential. For that reason, you should not submit any patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions) to the Site. While we value your feedback, you agree not to submit any Unwanted Submissions.

B. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.

5. Accuracy of information and availability of the Site

A. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot guarantee that it will be. Furthermore, we cannot guarantee that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.

B. We may suspend or terminate operation of the Site at any time as we see fit.

C. You may have certain legal rights when using the Site (such as if the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions of sale.

D. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.

E. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.

6. Hyperlinks and third party sites

The Site may contain hyperlinks or references to third party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third party site.

7. Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses. This exclusion shall include, but not be limited to:

I. losses that:

a. were not foreseeable to you and us when these Terms were formed; or

b. that were not caused by any breach on our part

II. business losses; and

III. losses to non-consumers.

8. Events beyond our control

We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

9. Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

10. Disputes

A. We will try to resolve any disputes or complaints you may have quickly and efficiently.

B. If you are unhappy with us please contact us as soon as possible.

C. We shall always endeavour to resolve any problem or issue that may arise between you and us as efficiently and smoothly as possible, however where this is not possible and you wish to raise a formal complaint, we can be contacted in the following ways:

I. by post at the following address:

2nd floor, 42 High Street, MARLOW, Bucks, UK, SL7 2TF

II. by email using the following email address: mark@marlowsportstherapy.com

III. by phone using the following number: 01628941751

D. We shall always aim to remedy your complain immediately. Where such remedy is not available immediately we shall acknowledge receipt of your complaint in writing within 21 working days of the complaint being made. Where your complaint concerns services provided by us through the Site we shall aim to give you our response within 21 days after the complaint has been received by us. Where the complaint relates to exceptional circumstances which are beyond our control, such circumstances include but are not limited to: internet service provider failure; power failure; acts of God; pandemic; epidemic; fire; flood; droughts; storms; civil unrest; collapse of buildings; earthquakes; explosion; accidents; acts of war or terrorism; or any law or actions taken by government or public authorities or any other event that is beyond our control we shall aim to respond to your complaint within a maximum of 21 working days of the complaint being made. If your complaint does not relate to any service provided by us through the Site we shall aim to provide a response to your complaint within 6 weeks of the complaint being made and where we shall take longer than 6 weeks we shall inform you of this.

E. If you and we cannot resolve a dispute using our complaint handling procedure, we will:

I. let you know that we cannot settle the dispute with you; and

II. consider the need for Alternative Dispute Resolution and, if considered necessary, provide you with information about any alternative dispute resolution provider we deem appropriate to deal with your complaint.

III. provide you with information about our Associations and their complaints and/or Alternative Dispute Resolution services.

F. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.

G. Relevant United Kingdom law will apply to these Terms.

These Terms and Conditions of Use are up to date as of: 22/10/24